Explore our online store and select the products you want to purchase. You can easily do this by browsing the categories or using the search bar. Once you find a product you're interested in, click "Add to Cart."

You can continue exploring and adding more products to your cart.

When you have finished selecting your products, click the cart icon in the upper right corner.

Here you can review your selection, adjust quantities if necessary and apply any discount codes.

If you are already a customer, log in with your account. If you are new, complete the registration process by providing the necessary information.

Please provide the complete shipping address and necessary contact information. Be sure to review this information carefully to ensure smooth delivery.

Select the payment method you prefer. We accept various options, such as credit cards, debit cards, and other secure methods.

Before finalizing, carefully review your order, shipping address, and payment information. If you are sure about everything, click "Place order" to confirm your purchase.

Remember that we are here to help you every step of the process. If you encounter any problems or have questions, please do not hesitate to contact our customer service team.

There is no minimum amount per order, but if your purchase reaches or exceeds B/.30.00, shipping is totally FREE. If less, the shipping cost is B/.3.50 plus ITBMS on the total of your purchase.

We want to provide you with complete transparency regarding the costs associated with our delivery services. Here we provide you with details about the shipping cost:

The delivery service has a fixed cost of B/.3.50, plus ITBMS on the total of your purchase.

If your purchase is $30 or more, shipping is completely free! This is our way of thanking you for your preference and loyalty.

It is important to note that these costs are applied after any discounts or promotions you may have received on your purchase. During the checkout process, you will be able to clearly see the associated shipping cost before confirming your order.

Our goal is to offer you a reliable and accessible delivery service. If you have any additional questions or need more details on shipping costs, please feel free to contact us.

We offer flexibility in payment methods to adapt to your preferences.

You can pay securely with Visa and MasterCard credit cards, bank transfers from Banco General, BAC Credomatic and Banistmo, or opt for cash payment when receiving your products.

Remember that the security of your data is a priority for us. All transactions are carried out securely and we use encryption measures to protect payment information.

If you have any specific questions about payment methods or encounter any problems during the process, please do not hesitate to contact our customer service team. We are here to help you at all times.

To provide you with optimal service, we accept orders Monday through Friday from 8:00 am to 1:00 pm and on Saturdays from 8:00 am to 11:00 am These times allow us to process and deliver your products efficiently.

You will receive a confirmation of your order via the email provided. This message, sent from info@alimentosmelo.com, will contain all the details about your order, including the delivery date.

Orders will be delivered within 48 business hours after placing the order and are delivered between 8:00 a.m. and 2:00 p.m.

The client accepts that they must have a person to receive their service during these times.

EMPRESAS MELO, SA will not accept as a commitment special schedules that the client writes in the fields of the order form and will only comply with what is indicated in this document as a commitment.

The customer agrees that, if his/her required service has been registered outside of purchase receipt hours, it will be sent in the next immediately available time range.

At Productos Melo, the safety and quality of our products are of utmost importance. Given the perishable nature of food, we regret to inform that we do not accept exchanges or returns of food products for safety and hygiene reasons. This policy is implemented to ensure the integrity and freshness of our products for all of our customers.

Important considerations:

We recommend that you carefully inspect your products upon delivery to ensure that they meet your expectations and requirements.

In the unlikely event that you receive damaged or incorrect products, please contact our customer service team as soon as possible so that we can address the situation and take necessary action.

We appreciate your understanding and cooperation in this matter. We are committed to your satisfaction and continually work to offer products of the highest quality. If you have any additional questions or need assistance, please do not hesitate to contact us. Thank you for choosing Foods Melo!

We understand that changes or adjustments may arise after making your purchase. Although we make every effort to process orders efficiently, the window for changes may be limited due to our expedited processing and shipping procedures. Here we provide you with information on how you can manage changes to your order:

If you wish to make changes to your order, we recommend that you contact us as soon as possible to make the necessary adjustments, if the order has not yet been processed.

If you need to change the shipping address, we also suggest you contact us immediately. We will do our best to update information before shipping.

Our customer service team is here to help you at all times. If you have any modification requests, please contact us and we will do our best to accommodate you.

Remember that speed in communication is key to managing successful modifications. We are committed to providing the best experience possible, and your satisfaction is our priority.

We strive to provide reliable and convenient delivery service. We currently offer delivery coverage in the following areas:

Panama: December 24, Alcalde Diaz, Ancón, Betania, Bella Vista, Calidonia, Caimitillo, Chilibre, Curundú, Don Bosco, El Chorrillo, Ernesto Córdoba Campos, Juan Díaz, Las Cumbres, Las Garzas, Las Mañanitas, Pacora, Parque Lefevre , Pedregal, Pueblo Nuevo, Río Abajo, San Felipe, San Francisco, San Martín, Santa Ana, Tocumen.

San Miguelito: Amelia Denis de Icaza, Arnulfo Arias, Belisario Frías, Belisario Porras, José Domingo Espinar, Mateo Iturralde, Omar Torrijos, Rufina Alfaro, Victoriano Lorenzo.

Colón: Barrio Norte, Barrio Sur, Buena Vista, Cativa, Nuevo Providencia, Puerto Pilón, Sabanitas, San Juan, Centro de Colón, Margarita, Espinar, Costa Arriba, Costa Abajo,

Panama West: Arraiján and Chorrera

We are constantly working to expand our coverage and reach more customers. If you do not see your area included in the list above, we encourage you to contact us so we can explore options and provide you with the best assistance possible.

It is important to note that delivery availability may vary depending on the exact address and logistics of our distribution network. By entering your address during the checkout process, we will inform you of delivery availability in your specific area.

In case of any problem with your order. You can communicate with us through the following channels:

Send email to info@alimentosmelo.com
Whatsapp 6379-9726
Landline: 290-8848
Instagram @AlimentosMelo

The safety and freshness of our products are our top priority. We implement rigorous security measures throughout the transportation process to guarantee the quality of the products that arrive at your door. Below we detail some of the precautions we take:

• Careful Packaging: Products are carefully packed in insulated and refrigerated containers to maintain the proper temperature throughout the trip.
• Specialized Fleet: We have a fleet of specialized vehicles, equipped with refrigeration and controlled freezing systems, to guarantee optimal conditions during transport.
• Temperature Monitoring: We use advanced technology to monitor and record temperature in real time during transport, allowing us to identify and correct any deviations from ideal conditions.
• Specialized Training: Our product handling and transportation staff receive specialized training in food safety practices and are certified to ensure compliance with the highest standards.
• Hygiene Procedures: We implement strict hygiene procedures at all stages of the process, from packaging in our distribution center to delivery to your door.
• Efficient Delivery Times: We strive to maintain efficient delivery times to ensure perishable products reach your home as quickly as possible.

These measures are designed to preserve the freshness and safety of the products you choose at Productos Melo. If you have any specific questions about our transportation security practices, our customer service team is available to provide additional information.