Terms and Conditions

GENERAL TERMS AND CONDITIONS

The following conditions regulate the use of the WEB site http://alimentosmelo.com, which belongs to EMPRESAS MELO, SA Panama, domiciled in Río Abajo, Panama City.

EMPRESAS MELO, SA reserves the right, at its sole discretion, to change, modify or remove all or part of these Conditions of Use at any time, for which it must publish its changes on the website, and they will be considered effective. since said publication.

It is the responsibility of each user to constantly verify and consult these conditions of use in order to be aware of such changes or modifications. The continued use of our products and services through access to our Website means that the user agrees to the conditions of use modified or added at that time. During the time that the user complies with these conditions of use, EMPRESAS MELO, SA grants the right to non-exclusive, non-transferable and limited use of the Website and its facilities.

In the event that any clause of these conditions of use is declared void, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the very purpose of these conditions of use.

These conditions of use are governed by applicable Panamanian legislation.
Any controversy related to these conditions of use, as well as the interpretation and execution of said agreement, will be governed and interpreted in accordance with the legislation of the Republic of Panama and must be submitted to the judicial courts of the Republic of Panama.

Subscriber Condition

Through its Website, http://www.alimentosmelo.com, EMPRESAS MELO, SA provides information about its products and services and offers its subscribers the possibility of contracting and/or acquiring them. Due to the content and purpose of the Website, people who want to benefit from these services must have the status of "subscribed", which they acquire by filling out the registration form and following the steps that EMPRESAS MELO, SA will communicate to them through email for these purposes. The condition of Subscriber implies their adherence to the conditions in the version published at the time the Website is accessed.

By providing the information requested in the registration form and subscribing to the http://tienda.alimentosmelo.com site, you authorize yourself to receive, in the email provided, information about promotions, discounts, news and developments related to the Alimentos Melo brand. , without this entailing a violation of international anti-spam regulations.

In any case, there are pages of the Website accessible to natural persons who do not register or initiate a product purchase (hereinafter, "Users"). In this sense, users who access these parts of the Website agree to be subject to the terms and conditions included in these conditions of use, to the extent that this may be applicable to them.

Pricing and currency conversion

The prices published on www.alimentosmelo.com are in American Dollars (USD), legal tender of the United States of America.
All discounts applied correspond to the value of the merchandise before applying applicable taxes. All tariff and tax calculations are calculated at FOB prices, not including any discounts or promotions.
Availability

EMPRESAS MELO, SA will do everything possible to please all its subscribers and users in the demand for products.

In some cases of force majeure or unforeseen circumstances, or in the event of incidents in the computer systems, it is possible that the amount finally served by the supplier differs from the order placed by EMPRESAS MELO, SA to satisfy the orders of users and subscribers.

In the event that the product is not available after the order has been placed, the Subscriber will be informed by email about the total or partial cancellation of their order. Partial cancellation of the order due to lack of availability does not give the right to cancel the entire order. If, as a result of this cancellation, the subscriber wishes to return the delivered product, they must refer to and follow the steps indicated in the Returns section of these conditions of use.

Payment, shipping formalization, and shipping costs

The corresponding shipping rates will be added to the final purchase price as well as any indirect taxes or duties. In any case, said charges will be previously communicated to the subscriber, before formalizing the purchase itself. It should be noted that the Taxes and Duties item also includes handling expenses associated with the preparation of the order, which is why the amount may differ at the corresponding rate for each country.
The subscriber is required to present a valid form of payment when placing an order.

An authorization for the final price will be made at the time of ordering.
The purchase amount will be debited to the subscriber at the time of dispatching their order.

Once the order has been formalized, that is, with the acceptance of the conditions of use and the confirmation of the purchase process, EMPRESAS MELO, SA will send an email to the subscriber confirming the details of the purchase made.
EMPRESAS MELO, SA through its Website, http://www.alimentosmelo.com, offers a DDP (Deliveries Duties Paid) type service according to which the products are delivered to the subscriber with their duties paid in the country or place of destination. All costs related to the management of said service will be included in the commercial invoice under the heading of "taxes and duties."

The ownership or right of ownership of the product is transferred in the Republic of Panama, and not in the country or place of destination.
The sales invoice corresponding to the order will be available and can be seen on the website http://www.alimentosmelo.com, in the “My account”, “Your Orders” section.

The Subscriber must make payment by credit card (Visa, MasterCard, or American Express).

The subscriber must inform EMPRESAS MELO, SA of any improper or fraudulent charge on the card used for purchases on the Website, in the shortest period of time possible so that EMPRESAS MELO, SA can carry out the appropriate steps.

Cancellation of the order

In order to avoid delays in our order dispatch procedure, any processed order will not be subject to cancellations prior to shipment. A processed order may only be subject to returns in accordance with these Return policies.
Product Information

The descriptions of the products displayed on the Website are made based on the information provided by the suppliers of EMPRESAS MELO, SA
The information given about each product, as well as the photographs or videos related to them and the trade names, brands or distinctive signs of any kind contained on the www.tienda.alimentosmelo.com page, are displayed on www.alimentosmelo.com as a guideline.

Security politics

EMPRESAS MELO, SA has the maximum security measures for the exercise of commerce by virtual or electronic means.

EMPRESAS MELO, SA has secure servers that use the SSL (Secure Socket Layer) protocol when transmitting or receiving personal information. Additionally, we maintain high security standards and do not store payment information. The banking providers of EMPRESAS MELO, SA are of high reputation and comply with PCI DDS security standards (Payment Card Industry Data Security Standard.)

The payment process works on a secure server using the SSL (Secure Socket Layer) protocol.

EMPRESAS MELO, SA does not have access to or store sensitive data related to the payment method used by the Subscriber. Only the corresponding payment processing entity has access to this data for the purpose of managing payments and collections.

Once the purchase process is completed, an electronic document is generated in which the contract is formalized and which the subscriber can print.

Intellectual property

EMPRESAS MELO, SA has all rights over the content, design and source code of the Website and, especially, but not limited to, over the photographs, images, texts, logos, designs, brands, trade names and data that are included in it. With the exception of logos, designs, brands and names of products that have been lawfully put into commerce through the website.

These rights are protected by current Panamanian and international legislation regarding intellectual and industrial property.

Likewise, and without prejudice to the foregoing, the content of this Website is also considered a computer program, and therefore, all current Panamanian and international regulations on the matter also apply to it.
The total or partial reproduction of this Website, not even through a hyperlink, or any of its contents, is expressly prohibited without the prior express written permission of EMPRESAS MELO, SA

Likewise, copying, reproduction, adaptation, modification, distribution, commercialization, public communication and/or any other action that may be considered an infringement of current Panamanian and/or international legislation on intellectual property and/or is totally prohibited. industrial, as well as the use of the contents of the Website if it is not with the prior express written authorization of EMPRESAS MELO, SA

EMPRESAS MELO, SA informs that the mere fact of accessing and consulting the Website does not grant any license, authorization or implicit right over intellectual and/or industrial property rights or over any other right or property related, directly or indirectly, to the contents included on the Website.

EMPRESAS MELO, SA declares in good faith that the registered trademark products offered for sale on this website are the property of the manufacturers of such brands; and declares that the placement of said products on the website is done under the understanding that they are original, because this has been declared by the distributors to our company.

Likewise, EMPRESAS MELO, SA is understood to be the legitimate owners of such trademark rights. EMPRESAS MELO, SA is not responsible for proving the originality of a product, nor for damages that may result from the putting into circulation of products that, in good faith, have been sold to you as originals.

Access to our content

Users are exclusively responsible for their conduct when accessing the information on the Website, while browsing it, as well as after having accessed it.

As a consequence of the above, users are solely responsible before EMPRESAS MELO, SA and third parties for:

the consequences that may arise from the use, for purposes or effects that are illicit or contrary to these conditions of use, of any content of the Website, whether or not prepared by EMPRESAS MELO, SA, published or not officially under its name; as well as the consequences that may arise from the use contrary to the content of these conditions of use and harmful to the interests or rights of third parties, or that in any way may damage, disable or deteriorate the Website, the reputation of EMPRESAS MELO, SA and/or the products and services that it offers on the Website or its services, or prevent normal enjoyment by other Subscribers and/or Users.
EMPRESAS MELO, SA reserves the right to update the contents when it deems appropriate, as well as to eliminate, limit or prevent access to them, temporarily or definitively, as well as deny access to the Website to SUBSCRIBERS AND USERS who misuse the contents and/or fail to comply with any of the conditions of use that appear in this document.

EMPRESAS MELO, SA informs that it does not guarantee: that access to the Website and/or the linked pages will be uninterrupted or error-free; that the content or software that SUBSCRIBERS AND USERS access through the Internet or the Website of the linked pages do not contain any errors, computer viruses or other elements in the contents that may cause alterations in their system or electronic documents. and files stored on your computer system or otherwise cause damage; the use of the information or content of this Website or link pages that SUBSCRIBERS AND USERS could make for their personal purposes.

The information contained on this Website must be considered by SUBSCRIBERS AND USERS as informative and guiding, both in relation to its purpose and its effects, which is why: EMPRESAS MELO, SA does not guarantee the accuracy of the information contained in this Website. Website and therefore does not assume any responsibility for any possible harm or inconvenience to SUBSCRIBERS AND USERS that may arise from any inaccuracy present on the Website.

Our responsibility

EMPRESAS MELO, SA does not assume any liability arising, by way of example but not limitation, from the following:

The use that SUBSCRIBERS may make of the materials on this Website or link pages, whether prohibited or permitted, in violation of the intellectual and/or industrial property rights of the contents of the Website or of third parties.

Of possible damages and losses to SUBSCRIBERS caused by normal or abnormal operation of the search tools, the organization or location of the contents and/or access to the Website and, in general, any errors or problems that arise. generated in the development or instrumentation of the technical elements that the Website or a program provides to the User.

Of the contents of those pages that SUBSCRIBERS can access from links included on the Website, whether authorized or not.
Of the acts or omissions of third parties, regardless of whether these third parties may be linked to EMPRESAS MELO, SA through contractual means.

Access by minors to the content included on the Website, with the responsibility of their parents or guardians to exercise adequate control over the activity of the children or minors in their care or to install any of the Internet use control tools. in order to avoid (i) access to materials or content not suitable for minors, as well as (ii) the sending of personal data without the prior authorization of their parents or guardians.

Of the communications or dialogues in the course of the debates, forums, chats and virtual communities that are organized through or around the Website and/or link pages, nor will it be liable, therefore, for any possible damages and prejudices suffered. the individual and/or collective SUBSCRIBERS as a result of said communications and/or dialogues.

EMPRESAS MELO, SA will not be responsible in any case when:

Errors or delays in accessing the Website by the SUBSCRIBER when entering their data in the order form, the slowness or impossibility of receipt by the recipients of the order confirmation or any anomaly that may arise when these Incidents are due to problems in the Internet network, causes of unforeseen events or force majeure and any other unforeseeable contingency beyond the good faith of EMPRESAS MELO, SA.
Failures or incidents that may occur in communications, deletion or incomplete transmissions, so that it is not guaranteed that the Website services are constantly operational.

Errors or damages caused to the Website due to inefficient and bad faith use of the service by the SUBSCRIBER.

Of non-operability or problems in the email address provided by the SUBSCRIBER and/or User for sending the order confirmation.
In any case, EMPRESAS MELO, SA undertakes to solve any problems that may arise and offer all the necessary support to the SUBSCRIBER and/or User to reach a quick and satisfactory solution to the incident.

Likewise, EMPRESAS MELO, SA has the right to carry out promotional campaigns during defined time intervals to promote the registration of new members in its service. EMPRESAS MELO, SA reserves the right to modify the conditions of application of the promotions or extend them by duly communicating it, or proceed to exclude any of the participants from the promotion in the event of detecting any anomaly, abuse or unethical behavior in the promotion. their participation.